Shipping Policy

Order Fulfillment and Delivery Estimates

Southeastern Equipment works to fulfill and ship orders as quickly as reasonably possible. However, product availability and fulfillment times vary by product, stocking location, manufacturer, supplier, and order requirements.

Shipping and pickup dates displayed online are estimates only and may vary based on order volume, product availability, carrier conditions, manufacturer or supplier lead times, weather, or other circumstances outside Southeastern Equipment's reasonable control.

If a part is needed immediately, please contact Southeastern Equipment at 740-432-6303 before ordering so availability and shipping options can be reviewed.

Split Shipments

Orders containing multiple products may be fulfilled from different Southeastern Equipment locations, manufacturers, or third-party suppliers.

Southeastern Equipment reserves the right to split an order into multiple shipments when necessary or appropriate to fulfill the order. Products within the same order may therefore arrive at different times and through different carriers.

Shipment confirmations and tracking information may be provided separately for each shipment where available.

Shipping Charges

Shipping charges are calculated based on the products ordered, destination, selected shipping service, package characteristics, carrier rates, and other applicable factors.

If a website, carrier, supplier, or third-party system does not properly calculate shipping charges, Southeastern Equipment may contact the customer before fulfillment to collect any required additional amount. The customer may cancel the affected order rather than pay the additional amount unless the product is already subject to a disclosed non-cancellable supplier commitment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Southeastern Equipment is not responsible for delivery failures, misdelivery, delays, carrier correction charges, return-to-sender charges, or other costs resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to Southeastern Equipment because of an incorrect or incomplete customer-provided address, the customer may choose to have the order reshipped and will be responsible for the applicable reshipping and related carrier charges.

Alternatively, if the products are otherwise eligible for return, the customer may request a refund for the returned merchandise. The refund will exclude the original shipping charge and will be subject to a 10% restocking fee.

If a shipment is delivered to an incorrect location because of an incorrect address supplied by the customer, Southeastern Equipment will assist where reasonably possible, but replacement or refund eligibility will be determined based on the circumstances of the shipment and applicable carrier or shipping-protection coverage.

Lost, Stolen and Missing Shipments

Southeastern Equipment maintains shipping protection for eligible shipments and will assist customers with legitimate lost, stolen, or shipping-related claims.

Claims are subject to review and investigation by Southeastern Equipment and, where applicable, the carrier, shipping protection provider, or other applicable third party.

Customers may be required to provide information or documentation reasonably necessary to investigate the claim. Depending on the circumstances, this may include confirmation of the shipping address, photographs, carrier documentation, statements regarding the missing shipment, or other supporting information.

If the review determines that an eligible shipment was lost, stolen, or otherwise failed to reach the customer due to a covered shipping-related event, Southeastern Equipment will provide an appropriate replacement or refund.

The availability and form of proof of delivery, including photographs, signatures, GPS information, delivery scans, or other documentation, depends on the carrier and shipping service selected. Southeastern Equipment does not control whether a particular carrier or shipping service provides a specific form of proof of delivery.

A carrier's delivery scan or other proof of delivery may be considered as part of a claim investigation but does not by itself prevent Southeastern Equipment from reviewing a legitimate report of a lost or stolen shipment.

Carrier Delays

Once a shipment has been transferred to a carrier, transit times and delivery dates may be affected by circumstances outside Southeastern Equipment's reasonable control.

Southeastern Equipment is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, peak shipping volumes, incorrect carrier routing, acts of government, or other circumstances outside Southeastern Equipment's reasonable control.

Southeastern Equipment will provide reasonable assistance when a carrier issue affects an order, but estimated delivery dates are not guaranteed unless Southeastern Equipment expressly agrees otherwise in writing.

Damaged Shipments

If a shipment arrives damaged, defective, or incomplete, the customer must contact Southeastern Equipment within 72 hours of delivery.

Customers should retain the product, original packaging, shipping carton, shipping labels, and packing materials until the claim has been resolved.

Southeastern Equipment may request photographs, carrier information, or other documentation reasonably necessary to investigate and process the claim.

Failure to report damage or missing contents within 72 hours may affect eligibility for a replacement, refund, exchange, or shipping claim.

International Shipping

Customs, duties, taxes, brokerage fees, and other import-related charges may apply to international shipments. Unless otherwise stated, these charges are the responsibility of the customer.

Customs policies and import requirements vary by country, and customers are responsible for understanding requirements applicable to their destination.

If an international shipment is refused because of customs charges, duties, taxes, brokerage fees, or other import costs, original shipping charges and any return shipping costs will not be refunded.

International orders are subject to the international return restrictions contained in our Returns, Exchanges, and Refund Policy.