STATEMENT OF DISCLAIMER

If applicable, the factory warranty constitutes all of the warranties with respect to the sale of these item(s). THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THESE ITEMS.

PARTS RETURN POLICY

For online orders – Equipment manuals, electrical parts, special order and DFS (direct from supplier) parts, used parts, discontinued parts and any marked non-returnable parts are non-returnable and non-refundable. DFS part orders are not able to be cancelled, all sales are final. All parts and parts kits must be in new and unused condition. Parts must also be unaltered and have original packaging. Case Construction products are not eligible for return once opened; they must be returned in their original, unopened packaging. Fluids, greases, and paints are returnable in unopened containers and unused condition. Parts sold in package quantities are only returnable in the same quantities. 

For International Orders – International orders are non-returnable and non-refundable (Canada exempt). Customs, duties, and taxes are non-refundable: a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. If a product leaves the continental US, it is no longer eligible for return. If a product is sent back to Southeastern Equipment from outside of the continental US, we will contact the customer to inform them that they can either A; pay for shipping and have the product sent back, or B; relinquish the product to Southeastern Equipment with no refund. Customer must return contact within 10 business days of contact.

If a return is processed within 30 days of the purchase date, a full credit will be returned to the original form of payment, less shipping costs. A 31 day to 89 day return will be subject to a 20% restocking fee. Items are not eligible to return after 90 days.

If we cannot find the sale or verify the part number, a receipt or copy of invoice will be required. All cash and check purchases will be refunded by a company issued check and may take up to 10 days to process. Credit card purchases will be refunded back to the original credit card. If we cannot reasonably determine if a product was opened or used, it will be considered opened and non-returnable. This policy does not apply to machinery and attachments — please see the sales order for terms and conditions. Nothing in this policy shall be applied to rentals, labor, fees, or other services and those items may not be refunded. See southeasternequip.com for updated terms and conditions.

NOTIFICATION OF DAMAGED OR INCOMPLETE GOODS

If you receive goods that are damaged or missing parts, you must contact us within 72 hours of delivery. Failure to notify us within this timeframe will result in the goods being subject to our standard return policy, which may affect your eligibility for refunds, exchanges, or replacements.

RETURNING PARTS AND SHIPPING

Ship returns to the following address:

Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

PAYMENT TERMS

The required payment method for all online sales is credit card payment at time of sale. A customer does have the option of attaching their Southeastern account for use on the website, if attached, customer must have appropriate open balance, updated credit application on file, and be in good standing with Southeastern or customer must use credit card. All online sales using account are subject to the credit agreement with Southeastern and the terms contained herein.  

For on account purchases, customer approves invoice if no notice of dispute has been provided to Southeastern within fifteen (15) days of receipt or the invoice(s) and said invoice will be deemed correct and undisputed at that time. Account Balance payments can be made by cash, credit card, or check. If mailing payment, please remit payment to Southeastern Equipment Co., Inc, PO BOX 536, Cambridge, Ohio 43725. All delinquent accounts will be charged 1.5% per month (18% per annum) or the maximum amount permitted by law, whichever is less, on all balances past due.

RETURNED CHECKS

Any customer with a returned check for insufficient funds (NSF) will incur a charge of fifty dollars ($50.00) for each occurrence. Returned checks may also be pursued through appropriate criminal and civil legal action.

CHOICE OF LAW AND ARBITRATION

Any dispute and interpretation of this invoice shall be governed by the laws of the State of Ohio, USA. Customer agrees to resolve any dispute related to this invoice or goods contained therein by binding arbitration, unless stated otherwise in sales order, rental agreement, lease agreement or credit application.

ONLINE SALES

Parts and products may be available online and sold through our website. Those items sold online are subject to availability and may be on back order or out of stock without notice. Southeastern will attempt to fill all orders, but some orders may need to be modified or canceled because of availability. Southeastern reserves the right to modify an order for like products or cancel an order if Southeastern cannot properly fill the order placed. If Southeastern modifies an order and the price of said order is greater, Southeastern will notify the customer prior to shipping the product for their approval. Parts and products descriptions, quantity, and prices are subject to change.

If in the event the site is not communicating with our servers, the website may not properly charge the customer tax or other fees associated with the order. In that case, Southeastern reserves the right to amend the order and require additional payment for charges not properly charged. The customer may cancel the order without recourse if this occurs.

Shipping estimates and pickup estimates are only estimated and may vary greatly depending on order volume and lead times from manufacturers. If you need a part immediately, please call us at 800-798-5438 and we will be happy to expedite any order.  Southeastern is not liable for incorrect parts ordered by the customer or shipping charges associated with ordering incorrect parts. Southeastern is not responsible for inaccurate product pictures, models, descriptions, information, or specifications. If the customer requires assistance in selecting the correct part, he/she should contact Southeastern.

REMANUFACTURED PRODUCT AND CORE POLICIES

Core Invoicing and Eligibilities

• The core deposit is credited to individual bought remanufactured product.
• Only cores returned that meet the Southeastern Equipment Core Acceptance Criteria and Southeastern Equipment Core Return Guideline are
  acceptable for credit.
• Cores must be returned within 60 days of delivery. The core deposit is valid for the period of 60 days counting from the date of delivery. After this period, core deposit will not be paid back even if products are retuned.
• If a customer returns more used products than bought, the core deposit will be not refunded for the additional returned cores.
• Returned cores will be valued based on original purchase order. Core prices are subject to change.
• All core returns will be processed within 4 weeks from arrival.
• By returning any used product to Southeastern Equipment under this program, the customer hereby gives up any ownership interest in the core and under no circumstances will Southeastern Equipment return any core/used product back to the customer, regardless of whether a returned core is eligible for a core deposit refund or not.
• Shipment of cores to our Core Return Center constitutes acceptance of the above terms.

RETURNING CORES AND SHIPPING

Ship cores to the following address:

Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

Contact Our Core Manager: ccarr@southeasternequip.com