Returns, Exchanges, and Refund Policy

Parts Return Policy

All returns require prior authorization from Southeastern Equipment Company. Customers must submit a return request and receive approval before returning a product. Products returned without prior authorization may be refused and returned to the customer at the customer's expense.

For online orders, equipment manuals, electrical parts, special-order parts, supplier-fulfilled or direct-from-supplier (DFS) parts, used parts, discontinued parts, and any products marked non-returnable are non-returnable and non-refundable unless otherwise approved by Southeastern Equipment.

All parts and parts kits eligible for return must be in new, unused, uninstalled, and unaltered condition and must include all original packaging, labels, documentation, hardware, and components. Products showing signs of installation, use, damage, alteration, contamination, or improper handling are not eligible for return.

CASE Construction products are not eligible for return once opened and must be returned in their original, unopened packaging. Fluids, greases, and paints are returnable only in unopened containers and unused condition. Parts sold in package quantities are only returnable in the same package quantities in which they were sold.

Supplier-Fulfilled, Aftermarket and Special-Order Parts

Certain products offered by Southeastern Equipment, including select aftermarket products, are sourced from third-party suppliers specifically to fulfill a customer's order. These products may be subject to supplier restrictions that make them non-cancellable and/or non-returnable.

Once an order for a non-cancellable product has been submitted to the supplier, it cannot be cancelled, modified, or refunded. Products designated as non-returnable are considered final sale.

Cancellation and return eligibility for supplier-fulfilled, aftermarket, DFS, and special-order products is determined by Southeastern Equipment based on the applicable supplier's policies and the status of the order at the time a cancellation or return is requested. The acceptance of a cancellation or return request is not guaranteed.

Customers are responsible for confirming part numbers, specifications, quantities, and compatibility before placing an order. If you are unsure whether a part is correct for your application, please contact Southeastern Equipment before ordering.

These restrictions do not prevent Southeastern Equipment from correcting an order when Southeastern Equipment ships a product different from the product ordered or when an eligible claim involves a verified product defect or shipping damage.

Return Periods and Refunds

The following return periods apply only to products that are otherwise eligible for return under this policy.

Eligible products returned within 30 days of delivery may receive a full credit to the original form of payment, less original shipping costs and any other non-refundable charges.

Eligible products returned between 31 and 89 days after delivery are subject to a 20% restocking fee, in addition to any applicable shipping or supplier-imposed charges.

Products are not eligible for return 90 days or more after delivery.

Return approval does not guarantee a refund. All returned products are subject to inspection by Southeastern Equipment before credit is issued. If a returned product does not meet the requirements of this policy, Southeastern Equipment may deny the refund.

If Southeastern Equipment cannot reasonably determine whether a product has been opened, installed, or used, the product will be considered opened or used and may be deemed non-returnable.

If Southeastern Equipment cannot locate the original sale or verify the part number, a receipt or copy of the invoice may be required.

All cash and check purchases will be refunded by company-issued check and may take up to 10 days to process. Credit card purchases will be refunded to the original credit card.

This policy does not apply to machinery or attachments. Please refer to the applicable sales order for those terms and conditions.

Nothing in this policy applies to rentals, labor, fees, or other services. Those charges may not be refundable and may be governed by separate terms and conditions.

Exchanges

Southeastern Equipment does not generally process direct product exchanges unless otherwise approved.

If an eligible product needs to be replaced with a different product, the original product may be returned in accordance with this policy and a new order placed for the replacement product.

Any difference in product price, shipping charges, taxes, restocking fees, supplier charges, or other applicable costs remains the responsibility of the customer unless the exchange results from an error by Southeastern Equipment.

Incorrect Parts and Fitment

Customers are responsible for verifying that the parts ordered are correct for their equipment and intended application, including part number, machine model, serial number, specifications, dimensions, and quantity where applicable.

Southeastern Equipment is not responsible for incorrect parts selected or ordered by the customer or for shipping, return shipping, restocking, supplier, or other charges resulting from the customer's selection of an incorrect part.

Any fitment, compatibility, or part-selection assistance provided by Southeastern Equipment is based on the information available to Southeastern Equipment and the information supplied by the customer. Customers should provide complete and accurate machine, model, serial number, and application information when requesting assistance.

If Southeastern Equipment ships a product different from the product actually ordered, please contact us so we can review the order and make the appropriate correction.

Damaged, Defective or Incomplete Goods

If you receive goods that are damaged, defective, or missing parts, you must contact Southeastern Equipment within 72 hours of delivery.

Please retain the product, original packaging, shipping carton, labels, and packing materials until the claim has been resolved. Southeastern Equipment may request photographs or other documentation necessary to process the claim.

Failure to notify Southeastern Equipment within 72 hours may result in the goods being subject to our standard return policy and may affect eligibility for a refund, exchange, replacement, or shipping claim.

Returning Parts

Do not ship a return to Southeastern Equipment until the return has been authorized.

Unless the return results from an error by Southeastern Equipment, original shipping charges are non-refundable and the customer is responsible for return shipping costs.

Any applicable supplier return charges, restocking fees, return freight charges, or other costs associated with an approved return may be deducted from the customer's refund where applicable.

Customers are responsible for properly packaging authorized returns to prevent damage during transit. Southeastern Equipment is not responsible for damage to products caused by inadequate return packaging.

Authorized returns should be shipped to the location provided with the return authorization. Unless otherwise instructed, returns should be shipped to:

Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

Large Quantity Orders

Orders containing 10 or more units of the same product may be considered large quantity orders and may be subject to return, cancellation, or refund terms that differ from our standard policy.

Southeastern Equipment Company reserves the right to establish specific terms for these orders based on the quantity ordered, product availability, supplier requirements, procurement commitments, restocking limitations, or other circumstances associated with fulfilling the order.

When different terms apply, Southeastern Equipment Company will communicate those terms to the customer before the order is fulfilled or shipped. The customer will have the opportunity to review and accept the applicable terms or decline them and cancel the affected order. By accepting the disclosed terms and proceeding with the order, the customer agrees that those terms will govern the applicable products and supersede our standard return, cancellation, and refund provisions for those products.

High-Value Orders

Orders with a merchandise subtotal of $5,000 or more may be considered high-value orders and may be subject to return, cancellation, refund, payment, or verification terms that differ from our standard policies.

Southeastern Equipment Company reserves the right to establish specific terms for these orders based on the value of the transaction, product availability, supplier requirements, procurement commitments, payment considerations, fraud prevention, restocking limitations, or other circumstances associated with fulfilling the order.

Southeastern Equipment Company may also require additional payment verification, an alternative payment method, a deposit or advance payment, or other reasonable verification before processing or fulfilling a high-value order.

When different terms or additional requirements apply, Southeastern Equipment Company will communicate them to the customer before the order is fulfilled or shipped. The customer will have the opportunity to review and accept the applicable terms or decline them and cancel the affected order. By accepting the disclosed terms and proceeding with the order, the customer agrees that those terms will govern the applicable order and supersede our standard return, cancellation, refund, or payment provisions where applicable.

Specialty and Non-Standard Items

Certain special-order, specialty, hard-to-obtain, custom, non-stock, supplier-restricted, or otherwise non-standard products may be subject to return, cancellation, or refund terms that differ from our standard policy, regardless of the quantity ordered or order value.

Southeastern Equipment Company reserves the right to establish specific terms for these products based on supplier requirements, product availability, procurement commitments, return restrictions, restocking limitations, or other circumstances associated with sourcing and fulfilling the order.

When different terms apply, Southeastern Equipment Company will communicate those terms to the customer before the order is fulfilled or shipped. The customer will have the opportunity to review and accept the applicable terms or decline them and cancel the affected item or order. By accepting the disclosed terms and proceeding with the order, the customer agrees that those terms will govern the applicable products and supersede our standard return, cancellation, and refund provisions for those products.

Application of Standard Policies

Unless Southeastern Equipment Company communicates different terms to the customer before an order is fulfilled or shipped, the order will remain subject to Southeastern Equipment Company's standard return, cancellation, and refund policies, including any other restrictions or exclusions that would normally apply to the products ordered.

An order meeting the criteria for a Large Quantity Order, High-Value Order, or Specialty and Non-Standard Item does not automatically change the terms applicable to that order. Any modified terms will apply only when they are specifically communicated to and accepted by the customer before fulfillment or shipment.

International Returns

International orders are non-returnable and non-refundable, with the exception of orders shipped to Canada where otherwise eligible under this policy.

Customs, duties, and taxes are non-refundable. If a shipment is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.

If a product leaves the continental United States, it is no longer eligible for return.

If a product is sent back to Southeastern Equipment from outside of the continental United States, Southeastern Equipment will contact the customer and provide the option to either pay the applicable shipping charges to have the product returned to the customer or relinquish the product to Southeastern Equipment without refund.

The customer must respond within 10 business days of Southeastern Equipment's attempted contact.

Remanufactured Products and Core Returns

Southeastern Equipment Core Returns

The core deposit is credited to the individual purchased remanufactured product.

Only cores returned that meet the Southeastern Equipment Core Acceptance Criteria and Southeastern Equipment Core Return Guidelines are acceptable for credit.

Cores must be returned within 60 days of delivery. The core deposit is valid for 60 days from the date of delivery. After this period, the core deposit will not be refunded even if the product is returned.

If a customer returns more used products than were purchased, the core deposit will not be refunded for the additional returned cores.

Returned cores will be valued based on the original purchase order. Core prices are subject to change.

All core returns will be processed within four weeks of arrival.

By returning any used product to Southeastern Equipment under this program, the customer gives up any ownership interest in the core. Under no circumstances will Southeastern Equipment return a submitted core or used product to the customer, regardless of whether the returned core is eligible for a core deposit refund.

Shipment of cores to our Core Return Center constitutes acceptance of these terms.

Authorized Southeastern Equipment cores should be shipped to:

Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

Contact our Core Manager at onlinesupport@southeasternequip.com.

Aftermarket Core Returns

Certain aftermarket remanufactured products may include a refundable core charge. Aftermarket cores are subject to the applicable supplier's core return requirements and are handled separately from Southeastern Equipment's standard core return program.

Aftermarket cores must be returned within 90 days of delivery to be eligible for core credit.

Return instructions and applicable return authorization documentation are provided with qualifying aftermarket remanufactured products. Customers must follow the return instructions provided with the order and ship the core to the location specified in those instructions. Aftermarket cores should not be returned to a Southeastern Equipment location unless specifically instructed by Southeastern Equipment.

The returned core must meet the applicable supplier's eligibility and acceptance requirements. Core credit is not guaranteed solely because a core has been shipped or received. The core must be inspected and accepted by the supplier before the core deposit is eligible for refund.

Customers are responsible for properly packaging the core for return. Any residual fluids, including hydraulic fluids, must be drained before shipment, and the core must be packaged appropriately to prevent leaks or damage during transit.

If the supplier rejects the returned core because it does not meet its core acceptance requirements, Southeastern Equipment is not obligated to refund the associated core charge.

After the supplier receives, inspects, and accepts an eligible core, the applicable core credit will be processed through Southeastern Equipment.

Customers should retain their return documentation and shipment tracking information until the core credit has been processed.

Contact our Core Manager at onlinesupport@southeasternequip.com.