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FAQ

How do I know if a part fits my machine?

Most part listings include compatible makes and models. If you're unsure, contact us with your machine's make, model, and serial number – our parts experts are happy to help.

Can I get help identifying a part?

Yes! Visit our Contact Us page or call us during business hours. Include photos, part numbers (if available), and equipment details.

Do you sell genuine OEM parts or aftermarket options?

We offer both genuine OEM parts and high-quality aftermarket alternatives. Listings will clearly state the part type.

How long will it take to receive my order?

Most in-stock parts ship within 1–2 business days – parts coming from the manufacturer usually leave our warehouse within 3-5 business days. This is dependent on manufacturer availability. Delivery times vary based on location and shipping method. You’ll receive tracking info once your order ships.

Do you offer expedited shipping?

Yes! At checkout, you’ll see options for expedited shipping. For urgent orders, please call us before ordering to confirm availability.

Can I pick up my order locally?

Yes. We offer local pickup from Southeastern Equipment locations. Choose “Branch Pickup” at checkout and wait for confirmation before arriving.

Where is my order?

Manufacturers sometimes have delays on parts, but we're working as quickly as we can to get your machines back up and running, To find out the status of your order, you can visit your account page. If you don't see any updates, you can reach out to us using the Contact Us page or give us a call! We'll get you updated information about your order and it's status.

Why Buy OEM?

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FAQ

How do I know if a part fits my machine?

Can I get help identifying a part?

Do you sell genuine OEM parts or aftermarket options?

How long will it take to receive my order?

Do you offer expedited shipping?

Can I pick up my order locally?

Where is my order?

Can I cancel or change my order after placing it?

What’s your return policy?

What payment methods do you accept?

Do I need an account to order parts?

How can I contact customer service?