Terms, Conditions, & Privacy Policy


For online orders – Equipment manuals, electrical parts, special order and DFS (direct from supplier) parts, used parts, discontinued parts and any marked non-returnable parts are non-returnable and non-refundable. DFS part orders are not able to be cancelled, all sales are final. All parts and parts kits must be in new and unused condition. Parts must also be unaltered and have original packaging. Case Construction products are not eligible for return once opened; they must be returned in their original, unopened packaging. Fluids, greases, and paints are returnable in unopened containers and unused condition. Parts sold in package quantities are only returnable in the same quantities. 

For International Orders – International orders are non-returnable and non-refundable (Canada exempt). Customs, duties, and taxes are non-refundable: a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. If a product leaves the continental US, it is no longer eligible for return. If a product is sent back to Southeastern Equipment from outside of the continental US, we will contact the customer to inform them that they can either A; pay for shipping and have the product sent back, or B; relinquish the product to Southeastern Equipment with no refund. Customer must return contact within 10 business days of contact.

If a return is processed within 30 days of the purchase date, a full credit will be returned to the original form of payment, less shipping costs. A 31 day to 89 day return will be subject to a 20% restocking fee. Items are not eligible to return after 90 days.

If we cannot find the sale or verify the part number, a receipt or copy of invoice will be required. All cash and check purchases will be refunded by a company issued check and may take up to 10 days to process. Credit card purchases will be refunded back to the original credit card. If we cannot reasonably determine if a product was opened or used, it will be considered opened and non-returnable. This policy does not apply to machinery and attachments — please see the sales order for terms and conditions. Nothing in this policy shall be applied to rentals, labor, fees, or other services and those items may not be refunded. See southeasternequip.com for updated terms and conditions.

Returning Parts and Shipping
• Ship returns to the following address:
Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

The required payment method for all online sales is credit card payment at time of sale. A customer does have the option of attaching their Southeastern account for use on the website, if attached, customer must have appropriate open balance, updated credit application on file, and be in good standing with Southeastern or customer must use credit card. All online sales using account are subject to the credit agreement with Southeastern and the terms contained herein.  

For on account purchases, customer approves invoice if no notice of dispute has been provided to Southeastern within fifteen (15) days of receipt or the invoice(s) and said invoice will be deemed correct and undisputed at that time. Account Balance payments can be made by cash, credit card, or check. If mailing payment, please remit payment to Southeastern Equipment Co., Inc, PO BOX 536, Cambridge, Ohio 43725. All delinquent accounts will be charged 1.5% per month (18% per annum) or the maximum amount permitted by law, whichever is less, on all balances past due.

Any customer with a returned check for insufficient funds (NSF) will incur a charge of fifty dollars ($50.00) for each occurrence. Returned checks may also be pursued through appropriate criminal and civil legal action.

Any dispute and interpretation of this invoice shall be governed by the laws of the State of Ohio, USA. Customer agrees to resolve any dispute related to this invoice or goods contained therein by binding arbitration, unless stated otherwise in sales order, rental agreement, lease agreement or credit application.

Parts and products may be available online and sold through our website. Those items sold online are subject to availability and may be on back order or out of stock without notice. Southeastern will attempt to fill all orders, but some orders may need to be modified or canceled because of availability. Southeastern reserves the right to modify an order for like products or cancel an order if Southeastern cannot properly fill the order placed. If Southeastern modifies an order and the price of said order is greater, Southeastern will notify the customer prior to shipping the product for their approval.

If in the event the site is not communicating with our servers, the website may not properly charge the customer tax or other fees associated with the order. In that case, Southeastern reserves the right to amend the order and require additional payment for charges not properly charged. The customer may cancel the order without recourse if this occurs.

Shipping estimates and pickup estimates are only estimated and may vary greatly depending on order volume and lead times from manufacturers. If you need a part immediately, please call us at 800-798-5438 and we will be happy to expedite any order.  Southeastern is not liable for incorrect parts ordered by the customer or shipping charges associated with ordering incorrect parts. Southeastern is not responsible for inaccurate product pictures, models, descriptions, information, or specifications. If the customer requires assistance in selecting the correct part, he/she should contact Southeastern.

Core Invoicing and Eligibilities
• The core deposit is credited to individual bought remanufactured product.
• Only cores returned that meet the Southeastern Equipment Core Acceptance Criteria and Southeastern Equipment Core Return Guideline are
acceptable for credit. 
• Cores must be returned within 60 days of delivery. The core deposit is valid for the period of 60 days counting from the date of delivery. After this period, core deposit will not be paid back even if products are retuned.
• If a customer returns more used products than bought, the core deposit will be not refunded for the additional returned cores.
• Returned cores will be valued based on original purchase order. Core prices are subject to change.
• All core returns will be processed within 4 weeks from arrival.
• By returning any used product to Southeastern Equipment under this program, the customer hereby gives up any ownership interest in the core and under no circumstances will Southeastern Equipment return any core/used product back to the customer, regardless
of whether a returned core is eligible for a core deposit refund or not.
• Shipment of cores to our Core Return Center constitutes acceptance of the above terms.

Returning Cores and Shipping
• Ship cores to the following address:
Southeastern Equipment Company
10874 E Pike Rd
Cambridge, OH 43725

• Contact to Southeastern Equipment Core Manager:


Last Updated March 16, 2021

Protecting your private information is our priority. This Statement of Privacy applies to www.southeasternequip.com and Southeastern Equipment Company and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Southeastern Equipment Company include www.southeasternequip.com and Southeastern. The Southeastern website is a product listing, news and information, Ecommerce, site. By using the Southeastern website, you consent to the data practices described in this statement, as they may be amended from time to time. As Southeastern updates or expands its Web Site, services or products, this Privacy Policy may change, and the changes are effective upon posting. Please check back frequently for updates as it is your sole responsibility to be aware of changes.  Southeastern does not provide notice of changes in any manner other than by posting the changes to the Southeastern website.  This privacy Policy is incorporated into, and part of, the Southeastern website terms and conditions of use, which govern your use of the Southeastern website in general.

The Southeastern website is intended for users who are located in the Unisted States of America.  The Privacy Policy shall be interpreted under the laws of the United States and the State of Ohio.

In order to better provide you with products and services offered on our Site, Southeastern may collect personally identifiable information, such as your:

  •  First and Last Name
  •  Mailing Address
  •  E-mail Address
  •  Phone Number
  •  Job Title

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Southeastern collects and uses your personal information to operate its website(s) and deliver the services you have requested. Southeastern may also use your personally identifiable information to inform you of other products or services available from Southeastern and its affiliates.

Southeastern does not sell, rent or lease its customer lists to third parties. Southeastern may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Southeastern may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Southeastern, and they are required to maintain the confidentiality of your information.

Southeastern may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Southeastern or the site; (b) protect and defend the rights or property of Southeastern; and/or (c) act under exigent circumstances to protect the personal safety of users of Southeastern, or the public.

Southeastern may keep track of the websites and pages our users visit within Southeastern, in order to determine what Southeastern services are the most popular. This data is used to deliver customized content and advertising within Southeastern to customers whose behavior indicates that they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by Southeastern. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Southeastern website.

The Southeastern website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Southeastern pages, or register with Southeastern site or services, a cookie helps Southeastern to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Southeastern website, the information you previously provided can be retrieved, so you can easily use the Southeastern features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Southeastern services or websites you visit.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Southeastern secures your personal information from unauthorized access, use, or disclosure. Southeastern uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Southeastern may provide a contest, sweepstake and other offering may be co-sponsored by another Southeastern. In those situations, the information we obtain from you in connection with such contest, sweepstake or offering may be shared with our co-sponsor. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. If you do not wish for the information we obtain from you to be shared with our co-sponsor, then do not enter such contest, sweepstake or other offering or otherwise provide to us any Personal Information in connection with such contest, sweepstake or other offering. We are not responsible for how our co-sponsors may use your information.

Southeastern does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

If the e-mail address you provide to Southeastern is a wireless e-mail address, you agree to receive messages at such address from Southeastern or its business associates (unless and until you have elected not to receive such messages by following the instructions in the unsubscribe portion of this policy). You understand that your wireless carrier’s standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.

From time to time, Southeastern may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Southeastern or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Southeastern, you may opt out of such communications by clicking on the unsubscribe button or by contacting marketing at asksoutheastern@southeasternequip.com.

Southeastern may make available a service through which you can receive messages on your wireless device via short message service (“SMS Service”). Data obtained from you in connection with this SMS service may include your name, address, cell phone number, your provider’s name, and the date, time, and content of your messages. You represent that you are 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. In addition to any fee of which you are notified, your provider’s standard messaging rates apply to our confirmation and all subsequent SMS correspondence. All charges are billed by and payable to your mobile service provider. Company will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. Southeastern may also obtain the date, time and content of your messages in the course of your use of the SMS Service. We will use the information we obtain in connection with our SMS Service in accordance with this Privacy Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.

You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and wireless account with your carrier for the purpose of identifying and resolving technical problems and service-related complaints.

Company may use personal information to provide the services you’ve requested, including services that display customized content and advertising. Southeastern may also use personal information for auditing, research and analysis to operate and improve our technologies and services.

You may remove your information from Southeastern’s database. If you remove your information from Southeastern’s database it will no longer be used by Southeastern for secondary purposes, disclosed to third parties, or used by Southeastern or third parties to send promotional correspondence to you. You may remove your information by sending your request in writing via email to asksoutheastern@southeasternequip.com  or by sending “STOP”, “END”, “QUIT” to the SMS text message you have received.

Southeastern reserves the right to disclose, transfer or sell your personal information to companies who are affiliated with Southeastern in Southeastern’s sole discretion.  If Southeastern changes ownership through an acquisition, merger, sale or other change of business status, it reserves the right to transfer or assign the right to use your personal information collected from the Southeastern Website.

Southeastern reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Cancer and Reproductive Harm

Southeastern welcomes your questions or comments regarding this Statement of Privacy. If you believe that Southeastern has not adhered to this Statement, please contact Southeastern at:

Southeastern Equipment Company
10874 East Pike Rd.
Cambridge, Ohio 43725

Email Address:

Telephone number:

Effective as of March 16, 2021